French Quality Assurance Expert

hace 4 semanas


Barcelona, Barcelona, España Teleperformance A tiempo completo

Teleperformance, a leading contact center services provider, is seeking a highly skilled French Quality Analyst to join our team.

This role is ideal for a professional with a native level of French and working knowledge of English or Spanish who is eager to develop their career in customer service.

Main Responsibilities:

  • Monitor interactions to ensure customer and client needs are met.
  • Conduct internal monitoring and feedback sessions as per client requirements or internal standards.
  • Review interactions for compliance with policies and procedures.
  • Provide feedback and coaching to staff following internal standards and processes.
  • Analyze Top Call Drivers data.
  • Prepare quality reports and performance trends for stakeholders.
  • Detect areas for improvement and drive quality initiatives.
  • Attend internal and external calibration sessions.

Requirements:

  • Native level of French.
  • Working knowledge of English or Spanish.
  • Experience in Customer Support Operations and Quality Assurance is a plus.
  • Strong analytical and communication skills.
  • Ability to handle multiple tasks and meet deadlines.
  • Technical expertise with spreadsheets and proficient PC skills.

Benefits:

  • Full-time contract with 39 hours/week.
  • Competitive salary and permanent contract.
  • Referral program and career development opportunities.
  • Dynamic business casual environment and excellent work environment.


  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Teleperformance Spain, a leading provider of customer experience management solutions, is seeking an experienced Quality Assurance Expert to join their team in Spain. This role involves ensuring the quality of programs and interactions with customers, working closely with agents and supervisors.About the RoleThis is a full-time contract position, 39 hours...


  • Barcelona, Barcelona, España Softbank Investment Advisers (Sbia) A tiempo completo

    At Softbank Investment Advisers (Sbia), we're redefining the future of business travel with our cutting-edge SaaS platform, TravelPerk. As a French-speaking Quality Assurance Specialist, you'll play a vital role in ensuring seamless customer experiences across our global network of outsourced hubs.About UsWe're a pioneer in the business travel industry,...

  • Quality Assurance Expert

    hace 4 semanas


    Barcelona, Barcelona, España Qmenta A tiempo completo

    We are seeking an experienced Quality Assurance Expert to lead our quality assurance effort. This role will involve working closely with our development team to ensure that our platform meets the highest quality standards.**About QMENTA**QMENTA is a multi-disciplinary science and engineering start-up dedicated to developing technologies for brain health...

  • Quality Assurance Expert

    hace 4 semanas


    Barcelona, Barcelona, España AXA A tiempo completo

    Job Title: Quality Assurance ExpertAXA is seeking a Quality Assurance Expert to join our team. As a Quality Assurance Expert, you will be responsible for ensuring the quality of our software applications by developing and executing comprehensive test plans.About AXAAXA is a world-leading insurance company that acts for human progress by protecting what...


  • Barcelona, Barcelona, España Teleperformance Spain A tiempo completo

    Company OverviewTeleperformance Spain, a global leader in customer experience management and contact centre business process outsourcing, is looking for a talented individual to join our team as a French Quality Analyst. With over 4,700 employees across 10 sites, we strive to create a great work environment where employees can thrive.Job SummaryWe are...


  • Barcelona, Barcelona, España Softbank Investment Advisers A tiempo completo

    Company Overview: TravelPerk is a leading SaaS business travel platform and a pioneer in the future of business travel. Our all-in-one platform empowers travellers with freedom while providing companies with control they need, resulting in saved time, money, and hassle for everyone.Job Description: As an Outsourced Quality Assurance Expert, you will play a...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Company OverviewGalderma, a leading pharmaceutical company, is seeking a skilled Quality Assurance Specialist to join our team. This role will play a crucial part in ensuring that our products meet the highest quality standards and comply with relevant regulations.Job DescriptionThis position requires an individual who can effectively collaborate with...

  • Quality Assurance Expert

    hace 4 semanas


    Barcelona, Barcelona, España Qualifyze GmbH A tiempo completo

    About the RoleWe are seeking a skilled Quality Assurance Expert to join our team at Qualifyze GmbH. As a key member of our Quality Team, you will play a vital role in ensuring that our auditing processes meet the highest quality standards.The ideal candidate will have a strong background in quality assurance, preferably in a GxP environment, and excellent...


  • Barcelona, Barcelona, España Dow Jones & Company, Inc. A tiempo completo

    Dow Jones & Company, Inc. is a global leader in providing comprehensive sources for petroleum pricing and news information. As a QA Specialist, you will play a crucial role in ensuring the reliability and efficiency of our complex IT systems and tools. With huge amounts of data being handled on a daily basis, we require a skilled professional to contribute...


  • Barcelona, Barcelona, España Teleperformance A tiempo completo

    Teleperformance, a leading provider of customer experience solutions, is seeking a Quality Analyst with native-level French language skills to join their team in Spain.This role requires a detail-oriented professional who can work efficiently to ensure the quality of programs and interactions.Main ResponsibilitiesMonitor interactions to ensure customer and...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Job Description:The ESO Quality Specialist role at Galderma is a vital position that ensures the company's products meet the highest quality standards and comply with relevant government regulations.About UsGalderma is a leading pharmaceutical company dedicated to delivering innovative solutions for skin health. As an ESO Quality Specialist, you will be part...


  • Barcelona, Barcelona, España Social Point A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Quality Assurance Expert to lead our quality assurance efforts across game areas, raise the quality bar, and guide junior team members.The ideal candidate will have a strong understanding of software QA and games development practices, with experience working in a game studio with feature/sprint teams.Key...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    Job Description:This role plays a critical part in ensuring that Galderma products meet the company's quality standards and comply with relevant government regulations.About the Role:Promote improvement programs and alignments in all related CMO/CDMOs to maintain high-quality standards.Actively involved in resolving critical/major quality issues and...


  • Barcelona, Barcelona, España Team Global A tiempo completo

    The most trusted digital enabler, team.blue, is a leading provider of innovative digital services for companies and entrepreneurs.With over 3.3 million customers in Europe and a team of more than 2,000 experts, its goal is to empower businesses with cutting-edge solutions.team.blue's ecosystem comprises successful brands working together across regions to...


  • Barcelona, Barcelona, España Galderma A tiempo completo

    About the RoleThis position plays a crucial role in ensuring Galderma products meet the company's quality standards and comply with relevant government regulations.As a key member of our team, you will rely on your regulatory, industry, and technical expertise to select, monitor, guide, and promote Quality at Contract Manufacturing Organizations (CMOs) /...


  • Barcelona, Barcelona, España Coty A tiempo completo

    About the Role:We are seeking an External Operations Quality Assurance Specialist with a strong background in quality systems, GMPs, and quality control to join our team at Coty.Key Responsibilities:Assess and ensure compliance with Coty Quality standards and business needs across all vendors.Lead vendors' QA qualification and onboarding process, deploying...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About Us We're a leading SaaS platform offering companies a comprehensive solution for booking, managing, and reporting business travel. Our platform provides an extensive selection of travel options, a powerful booking and management system, and 24/7 customer support, making us the go-to choice for corporate travel management. The Company Founded in 2015,...


  • Barcelona, Barcelona, España Travelperk A tiempo completo

    About UsWe're a leading travel management platform, revolutionizing the business travel market with our all-in-one solution. Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America.Our team has achieved significant milestones, including becoming a 'unicorn' in 2022 and raising $104 million...


  • Barcelona, Barcelona, España Softbank Investment Advisers A tiempo completo

    About UsTravelPerk is a leading business travel platform, revolutionizing the way companies manage their travel expenses. Our all-in-one platform offers travelers the freedom they desire while providing businesses with the control they need. By streamlining travel processes, we save time, money, and hassle for everyone.Job DescriptionWe are seeking a...


  • Barcelona, Barcelona, España Tüv Rheinland A tiempo completo

    Company OverviewTüv Rheinland is a leading international testing and certification company. About the RoleWe are seeking an experienced Senior Quality Assurance Expert to lead our test management team. Job DescriptionThe successful candidate will oversee all aspects of test management, ensuring our software meets the highest standards.Designing effective...