French Quality Assurance Expert
hace 4 semanas
Teleperformance, a leading contact center services provider, is seeking a highly skilled French Quality Analyst to join our team.
This role is ideal for a professional with a native level of French and working knowledge of English or Spanish who is eager to develop their career in customer service.
Main Responsibilities:
- Monitor interactions to ensure customer and client needs are met.
- Conduct internal monitoring and feedback sessions as per client requirements or internal standards.
- Review interactions for compliance with policies and procedures.
- Provide feedback and coaching to staff following internal standards and processes.
- Analyze Top Call Drivers data.
- Prepare quality reports and performance trends for stakeholders.
- Detect areas for improvement and drive quality initiatives.
- Attend internal and external calibration sessions.
Requirements:
- Native level of French.
- Working knowledge of English or Spanish.
- Experience in Customer Support Operations and Quality Assurance is a plus.
- Strong analytical and communication skills.
- Ability to handle multiple tasks and meet deadlines.
- Technical expertise with spreadsheets and proficient PC skills.
Benefits:
- Full-time contract with 39 hours/week.
- Competitive salary and permanent contract.
- Referral program and career development opportunities.
- Dynamic business casual environment and excellent work environment.
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