French Quality Assurance Specialist

hace 1 día


Barcelona, Barcelona, España Teleperformance Spain A tiempo completo
Company Overview

Teleperformance Spain, a global leader in customer experience management and contact centre business process outsourcing, is looking for a talented individual to join our team as a French Quality Analyst. With over 4,700 employees across 10 sites, we strive to create a great work environment where employees can thrive.

Job Summary

We are seeking a detail-oriented professional with native level of French and working knowledge of English or Spanish to ensure the quality of programs and interactions. The ideal candidate will work closely with agents and supervisors to monitor interactions, provide feedback, and analyze data to inform quality improvement initiatives.

Main Responsibilities:
  • Monitor interactions to ensure customer needs are met.
  • Conduct internal monitoring and feedback per agent as per client requirements or internal standards.
  • Review compliance with policies and procedures, ensuring accurate information provision.
  • Provide coaching and deliver feedback following internal standards and processes.
  • Analyze Top Call Drivers data and prepare quality reports.

Requirements:

• Native level of French
• Working knowledge of English or Spanish
• Experience in Customer Support Operations and Quality Assurance (plus)
• Strong Analytical Skills
• Effective Communication Skills
• Ability to handle multiple tasks and meet deadlines
• Proficient PC skills (word and excel high level)

Benefits:

Full-time contract, 39 hours/week. Competitive salary, €25,000 - €35,000 per year, depending on experience. Permanent Contract. Referral Program: Bring a Friend and get a Referral fee.

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