Italian Quality Assurance Specialist

hace 23 horas


Barcelona, Barcelona, España Red Frog Recruitment A tiempo completo

About Us:
We are Red Frog Recruitment, a global multilingual company specializing in customer support and business process outsourcing services. Our diverse team is dedicated to delivering top-notch service quality in multiple languages.

Job Description:
As an Italian Quality Analyst, you will be responsible for ensuring the highest quality standards in our customer service operations. Your key responsibilities include:

  • Quality Assurance: Monitor and evaluate customer interactions to ensure adherence to company standards and compliance.
  • Performance Analysis: Analyze data and provide insights to drive improvements in customer service quality.
  • Reporting: Generate comprehensive reports on quality metrics, highlighting areas for improvement and success.
  • Training & Feedback: Offer constructive feedback and coaching to customer service agents to enhance their skills and performance.
  • Team Collaboration: Collaborate closely with training and operations teams to implement quality improvement strategies.

What We're Looking For: We are seeking a detail-oriented and analytical individual with the following qualifications:
  • Language Skills: Native or fluent in Italian, with proficiency in English (both written and spoken).
  • Analytical Skills: Strong analytical abilities with the capability to interpret data and identify trends.
  • Communication Skills: Excellent verbal and written communication skills.
  • Quality Assurance Experience: Previous experience in a quality assurance or analyst role, preferably within a BPO environment.
  • Team Player: Ability to work collaboratively within a multicultural team setting.
  • Attention to Detail: Meticulous attention to detail and commitment to maintaining high-quality standards.

Salary and Benefits:
We offer an attractive salary package with performance-based bonuses, along with numerous benefits including career growth opportunities, modern workplace facilities, comprehensive health insurance, and wellness programs.

Location: Lisbon, Portugal

Estimated Salary: €35,000 - €50,000 per annum

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