Quality Assurance Specialist In Lisbon
hace 1 mes
We are seeking a detail-oriented Quality Analyst to join our team in Lisbon. As a Quality Analyst, you will be responsible for ensuring the overall quality of our customer support team.
Key Responsibilities- Analyze top issues with other departments and implement solutions.
- Mentor agents on quality and develop process documentation.
- Deliver training on new or changing policies and manage investigations of escalations.
To succeed in this role, you will need:
- A native level of Dutch or Flemish and a B2/C1 level of English.
- 2 years of relevant work experience in a Shared Service Center or comparable environment.
- Preferably 1 year of experience within quality control/analysis or an audit.
- The ability to adapt quickly to changes in workflows.
You can expect a competitive salary range in line with the market, depending on experience. Other benefits include:
- Private health care including dental care and life insurance.
- Language courses and cafeteria benefits.
- A pleasant and inspiring working atmosphere.
- Opportunity to be part of a rapidly expanding global organization.
- Professional development and clear career path.
In addition, we offer a relocation package of 2000€ paid with the first month's salary for those relocating from outside Portugal and located on the islands, or 1000€ paid with the first month's salary for those relocating to Lisbon but already based in Portugal.
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