Quality Assurance Specialist In Lisbon

hace 1 mes


Barcelona, Barcelona, España Blu Selection A tiempo completo
About the Role

We are seeking a detail-oriented Quality Analyst to join our team in Lisbon. As a Quality Analyst, you will be responsible for ensuring the overall quality of our customer support team.

Key Responsibilities
  • Analyze top issues with other departments and implement solutions.
  • Mentor agents on quality and develop process documentation.
  • Deliver training on new or changing policies and manage investigations of escalations.
About You

To succeed in this role, you will need:

  • A native level of Dutch or Flemish and a B2/C1 level of English.
  • 2 years of relevant work experience in a Shared Service Center or comparable environment.
  • Preferably 1 year of experience within quality control/analysis or an audit.
  • The ability to adapt quickly to changes in workflows.
What We Offer

You can expect a competitive salary range in line with the market, depending on experience. Other benefits include:

  • Private health care including dental care and life insurance.
  • Language courses and cafeteria benefits.
  • A pleasant and inspiring working atmosphere.
  • Opportunity to be part of a rapidly expanding global organization.
  • Professional development and clear career path.

In addition, we offer a relocation package of 2000€ paid with the first month's salary for those relocating from outside Portugal and located on the islands, or 1000€ paid with the first month's salary for those relocating to Lisbon but already based in Portugal.



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