Technical Support Manager with English Fluency

hace 3 semanas

Barcelona, Barcelona, España Ptc A tiempo completo
Job Title: Technical Support Manager

We are seeking a highly skilled Technical Support Manager to join our team at PTC. As a Technical Support Manager, you will be responsible for managing a team of technical support engineers and providing world-class technical support to our customers.

Key Responsibilities:
  • Manage a team of technical support engineers and their performance
  • Collaborate with services and account teams to ensure effective issue resolution
  • Develop and implement strategies to improve customer satisfaction and support quality
  • Provide technical direction and guidance to support engineers
  • Manage escalated customer issues and resolve them in conjunction with the escalation manager
Requirements:
  • Strong organizational and communication skills
  • Excellent customer service and management skills
  • Fluent in English (written and spoken) and additional languages (German, French) are a plus
  • Experience in databases, computer networks, or operating systems is optional
What We Offer:
  • A competitive salary and total compensation package
  • Opportunities to gain an ownership stake in PTC and share in the company's successes
  • A benefits package that takes care of the whole you, including your health, wealth, and well-being

At PTC, we value our employees and offer a dynamic and innovative work environment. If you are passionate about delivering exceptional customer support and have a strong background in technical support, we encourage you to apply for this exciting opportunity.

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