Technical Support Manager

hace 3 semanas

Barcelona, Barcelona, España Ptc A tiempo completo
About the Role

We are seeking a highly skilled Technical Support Manager to join our global support organization. As a key member of our team, you will be responsible for delivering exceptional technical support services to our customers and partners.

Your Key Responsibilities
  • Manage a team of 6-12 support engineers, providing guidance and support to ensure they meet performance and career development goals.
  • Collaborate with services and account teams to ensure effective issue resolution and meet sales and services goals.
  • Develop and maintain relationships with key business and technical stakeholders across assigned accounts.
  • Act as the Voice of Customer, providing feedback to internal departments and driving customer satisfaction.
  • Manage escalated customer issues and resolve them in conjunction with the escalation manager.
Your Skills and Experience

We are looking for a candidate with strong organizational skills, excellent communication skills, and the ability to establish and maintain excellent relationships across various internal and external roles.

Fluency in English is required, and additional languages such as German, French, or Italian are a plus.

About PTC

PTC is a global leader in the Internet of Things (IoT) and Augmented Reality (AR) technology. We empower companies to create, operate, and service products more efficiently and effectively.

We value our employees and offer a competitive salary and total compensation package, as well as opportunities to gain an ownership stake in the company.

Join us in our mission to transform the physical world and drive innovation.

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