Technical Support Manager

hace 2 días

Barcelona, Barcelona, España Ptc A tiempo completo
Join Our Team as a Technical Support Manager

We are seeking a highly skilled Technical Support Manager to join our global support organization. As a key member of our team, you will be responsible for delivering exceptional technical support services to our customers and partners.

Your Key Responsibilities:
  • Manage a team of 6-12 support engineers, providing guidance and support to ensure they meet performance and career development goals.
  • Collaborate with services and account teams to ensure effective issue resolution and meet sales and services goals.
  • Develop and maintain relationships with key business and technical stakeholders across assigned accounts.
  • Act as the Voice of Customer to internal departments, ensuring customer needs are met and exceeded.
  • Manage escalated customer issues and resolve them in conjunction with the escalation manager.
What We Offer:

We offer a competitive salary and total compensation package, as well as opportunities to gain an ownership stake in PTC and share in the company's successes. Our benefits package takes care of the whole you, including your health, wealth, and well-being.

At PTC, we value our employees and strive to create a work environment that is inclusive, diverse, and supportive. We believe in empowering our team members to grow and develop their skills, and we offer a range of training and development opportunities to help you achieve your career goals.

Requirements:
  • Strong organizational skills and ability to establish and maintain excellent relationships across various internal and external roles.
  • Excellent communication skills and ability to interact with customers and internal stakeholders.
  • Fluent in English (written/spoken) and additional languages (German, French) are a plus.
  • Optional: Experience in databases, computer networks, or operating systems.

We are an equal opportunities employer and welcome applications from diverse candidates. If you are passionate about delivering exceptional customer support and are looking for a challenging and rewarding role, please apply today.

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