Funzionario di Supporto con Orientamento al Cliente

hace 3 días


Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

**Descrizione del Lavoro**



Per chi siamo noi?



Grupo Crit è una azienda leader nel settore dell'assistenza tecnica e cerchiamo di ingrandire la nostra squadra con un nuovo membro.



Il ruolo



Noi cerchiamo un Funzionario di Supporto con Orientamento al Cliente responsabile dell'assistenza tecnica ai nostri clienti.



Responsabilità





  • Interagire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi.

  • Identificare, valutare e dare priorità ai problemi e ai reclami dei clienti.

  • Analizzare i problemi dei clienti e formulare piani di risoluzione.

  • Contribuire all'identificazione delle lacune nella risoluzione dei problemi dell'helpdesk e redigere i documenti di base di conseguenza.

  • Valutare i nuovi servizi, processi e tecnologie introdotti nell'helpdesk.

  • Partecipare alle attività di formazione del reparto, compresi i programmi di formazione a sostegno di nuove tecnologie, procedure e miglioramenti del servizio clienti.

  • Collaborare con il personale del reparto per promuovere, sviluppare e mantenere forti valori di servizio al cliente.

  • Segnalare i problemi irrisolti ai responsabili dell'assistenza, al gruppo di assistenza designato (cliente).



Requisiti Mínimos



Noi cerchiamo candidati con le seguenti competenze:



- Lingua italiana obbligatoria.



- Competenze di base del PC.



- Buone capacità di comunicazione.



- Disponibilità a lavorare con turni: 7x24 (40 ore settimanali - 5 giorni a settimana).



- Esperienza avanzata nello sviluppo organizzativo: Orientamento al servizio, intuizione, cooperazione proattiva.



- Comprensione di base dei principi, delle teorie e delle pratiche delle dinamiche di gruppo e/o dello sviluppo di team.



- Sviluppo commerciale di base: orientamento ai risultati, iniziativa.



- Orientamento al cliente.



- Esperienza: Non è richiesta alcuna esperienza specifica (formazione iniziale).



Cosa Offriamo



Noi offriamo:



- Inizialmente un contratto a tempo determinato con alte possibilità di passare a tempo indefinito.



- Buon ambiente di lavoro con serie possibilità di crescita in un contesto dinamico e multiculturale.



Per chi siamo noi?



Grupo Crit è una azienda leader nel settore dell'assistenza tecnica e cerchiamo di ingrandire la nostra squadra con un nuovo membro.


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