Funzionario di Supporto con Orientamento al Cliente
hace 3 días
**Descrizione del Lavoro**
Per chi siamo noi?
Grupo Crit è una azienda leader nel settore dell'assistenza tecnica e cerchiamo di ingrandire la nostra squadra con un nuovo membro.
Il ruolo
Noi cerchiamo un Funzionario di Supporto con Orientamento al Cliente responsabile dell'assistenza tecnica ai nostri clienti.
Responsabilità
- Interagire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi.
- Identificare, valutare e dare priorità ai problemi e ai reclami dei clienti.
- Analizzare i problemi dei clienti e formulare piani di risoluzione.
- Contribuire all'identificazione delle lacune nella risoluzione dei problemi dell'helpdesk e redigere i documenti di base di conseguenza.
- Valutare i nuovi servizi, processi e tecnologie introdotti nell'helpdesk.
- Partecipare alle attività di formazione del reparto, compresi i programmi di formazione a sostegno di nuove tecnologie, procedure e miglioramenti del servizio clienti.
- Collaborare con il personale del reparto per promuovere, sviluppare e mantenere forti valori di servizio al cliente.
- Segnalare i problemi irrisolti ai responsabili dell'assistenza, al gruppo di assistenza designato (cliente).
Requisiti Mínimos
Noi cerchiamo candidati con le seguenti competenze:
- Lingua italiana obbligatoria.
- Competenze di base del PC.
- Buone capacità di comunicazione.
- Disponibilità a lavorare con turni: 7x24 (40 ore settimanali - 5 giorni a settimana).
- Esperienza avanzata nello sviluppo organizzativo: Orientamento al servizio, intuizione, cooperazione proattiva.
- Comprensione di base dei principi, delle teorie e delle pratiche delle dinamiche di gruppo e/o dello sviluppo di team.
- Sviluppo commerciale di base: orientamento ai risultati, iniziativa.
- Orientamento al cliente.
- Esperienza: Non è richiesta alcuna esperienza specifica (formazione iniziale).
Cosa Offriamo
Noi offriamo:
- Inizialmente un contratto a tempo determinato con alte possibilità di passare a tempo indefinito.
- Buon ambiente di lavoro con serie possibilità di crescita in un contesto dinamico e multiculturale.
Per chi siamo noi?
Grupo Crit è una azienda leader nel settore dell'assistenza tecnica e cerchiamo di ingrandire la nostra squadra con un nuovo membro.
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