Support Analyst First Line Agent

hace 1 mes

Las Palmas de Gran Canaria, España La Provincia A tiempo completo

Descrizione Parli italiano?
Hai una propensione a relazionarti con i clienti?
Vivi a Las Palmas de Gran Canaria?
Questa offerta di lavoro è per te
Responsabilità Interagire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi.
Identificare, valutare e dare priorità ai problemi e ai reclami dei clienti.
Analizzare i problemi dei clienti e formulare piani di risoluzione.
Contribuire all'identificazione delle lacune nella risoluzione dei problemi dell'helpdesk e redigere i documenti di base di conseguenza.
Valutare i nuovi servizi, processi e tecnologie introdotti nell'helpdesk.
Partecipare alle attività di formazione del reparto, compresi i programmi di formazione a sostegno di nuove tecnologie, procedure e miglioramenti del servizio clienti.
Collaborare con il personale del reparto per promuovere, sviluppare e mantenere forti valori di servizio al cliente.
Segnalare i problemi irrisolti ai responsabili dell'assistenza, al gruppo di assistenza designato (cliente).
Requisiti Lingue obbligatorie: Italiano Competenze di base del PC Buone capacità di comunicazione Disponibilità a lavorare con turni: 7x24 (40 ore settimanali - 5 giorni a settimana) Esperienza avanzata nello sviluppo organizzativo: Orientamento al servizio, intuizione, cooperazione proattiva Comprensione di base dei principi, delle teorie e delle pratiche delle dinamiche di gruppo e/o dello sviluppo di team Sviluppo commerciale di base: orientamento ai risultati, iniziativa Orientamento al cliente Esperienza: Non è richiesta alcuna esperienza specifica (formazione iniziale) Cosa offriamo: Inizialmente un contratto a tempo determinato con alte possibilità di passare a tempo indefinito.
Buon ambiente di lavoro con serie.
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