Support Analyst First Line

hace 5 días

Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

Completa Responsibilities
- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.
- Identify, evaluate and prioritize customer problems and complaints.
- Analyze customer problems and formulate plans of resolution.
- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.
- Evaluate new services, processes and technologies introduced at the helpdesk.
- Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements
- Work with departmental staff to promote, develop, and maintain strong customer service values.
- Escalate unresolved issues to support leads, designated (Client) service group. Job Requirements
- Mandatory languages: German (high level) - English (upper-intermediate)
- Basic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development:, Results Focused, InitiativeCustomer-oriented
- Experience: No specific experience is required (initial training) Support Analyst First Line (Dutch) Support Analyst First Line (French) Support Analyst First Line (Tenerife-Dutch) #J-18808-Ljbffr

  • Support Analyst First Line

    hace 6 días

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 6 días

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 7 días

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Completa Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author...

  • Support Analyst First Line

    hace 7 días

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line Specialist

    hace 3 semanas

    Santa Cruz de Tenerife, Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Job DescriptionAs a Support Analyst First Line, you will be the first point of contact for customers seeking technical support and problem-solving assistance. Your primary responsibility will be to interact with customers via various communication channels, providing timely and effective solutions to their technical issues.Key Responsibilities:Identify and...

  • Support Analyst First Line

    hace 2 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch)Responsibilities:Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 2 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch) Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 7 días

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch) Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 6 días

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support Analyst First Line (Las Palmas - Dutch) Responsibilities:Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España domestiko.com A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España domestiko.com A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España buscojobs España A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Domestiko.Com A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 semana

    Santa Cruz de Tenerife, España Domestiko.Com A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 3 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 2 semanas

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...