Support Analyst First Line
hace 2 meses
ResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancementsWork with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 3 días
Santa Cruz de Tenerife, España Crit Interim España A tiempo completoResponsibilities- Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.- Identify, evaluate, and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 2 meses
Las Palmas de Gran Canaria, España Grupo Crit A tiempo completoSupport analyst first line (Las Palmas - Dutch)- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and...
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Support Analyst First Line
hace 2 meses
Las Palmas de Gran Canaria, España Grupo Crit A tiempo completoSupport analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...
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Support Analyst First Line
hace 3 meses
Santa Cruz de Tenerife, España domestiko.com A tiempo completoResponsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España buscojobs España A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoResponsibilities: Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoResponsibilities • Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 5 días
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoResponsibilities - Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.- Identify, evaluate, and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Crit Interim España Ett A tiempo completoResponsibilities- Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.- Identify, evaluate, and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 3 semanas
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities. Identify, evaluate, and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 4 semanas
Santa Cruz de Tenerife, España Crit Interim España ETT A tiempo completoResponsibilities• Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Crit Interim España ETT A tiempo completoResponsibilities • Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...
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Support Analyst First Line
hace 3 semanas
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 2 meses
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities. Identify, evaluate and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...
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Support Analyst First Line
hace 3 semanas
Santa Cruz de Tenerife, España Grupo Crit A tiempo completoResponsibilities:Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...