Support Analyst First Line

hace 4 meses

Las Palmas de Gran Canaria, España La Provincia A tiempo completo

Responsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly.Evaluate new services, processes, and technologies introduced at the helpdesk.Participate in departmental training activities including training programs in support of new technologies, procedures, and customer service enhancements.Work with departmental staff to promote, develop, and maintain strong customer service values.Escalate unresolved issues to support leads, designated (Client) service group.Minimum Requirements Mandatory languages: German and EnglishBasic PC SkillsGood communication skillsAvailability to work in shifts: 7x24 (40 hours per week - 5 days per week)Advanced experience in Organization Development: Service Orientation, Insight, Proactive CooperationBasic understanding of the principles, theories, and practices of group dynamics and/or team developmentBasic Business Development: Results Focused, InitiativeCustomer-orientedExperience: No specific experience is required (initial training)#J-18808-Ljbffr

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch)- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...

  • Support analyst first line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 3 semanas

    Las Palmas de Gran Canaria, España buscojobs España A tiempo completo

    Support Analyst First Line (Las Palmas - Dutch) Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities. Identify, evaluate, and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Completa Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Specialist First Line Lead

    hace 4 semanas

    Las Palmas de Gran Canaria, Las Palmas, España Crit Interim España Ett A tiempo completo

    Company OverviewCrit Interim España Ett is a dynamic and customer-focused organization that values technical expertise and exceptional service.Job DescriptionWe are seeking an experienced Support Analyst to join our team as a First Line Lead. In this role, you will be responsible for providing top-notch technical support and problem-solving skills to our...

  • Support Analyst First Line

    hace 3 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch)Responsibilities:Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 3 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch) Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España La Provincia A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Crit Interim España Ett A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Crit Interim España Ett A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.- Identify, evaluate, and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Undisclosed A tiempo completo

    Salario:A convenirTipo de contrato:Trabajo TemporalJornada:Jornada CompletaAños de experiencia:Sin ExperienciaResponsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Crit Interim España Ett A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...