Support Analyst First Line Agent

hace 4 meses

Las Palmas de Gran Canaria, España La Provincia A tiempo completo

DescrizioneParli italiano? Hai una propensione a relazionarti con i clienti? Vivi a Las Palmas de Gran Canaria? Questa offerta di lavoro è per teResponsabilità Interagire con i clienti via telefono, e-mail e web, fornendo assistenza tecnica e capacità di risolvere i problemi.Identificare, valutare e dare priorità ai problemi e ai reclami dei clienti.Analizzare i problemi dei clienti e formulare piani di risoluzione.Contribuire all'identificazione delle lacune nella risoluzione dei problemi dell'helpdesk e redigere i documenti di base di conseguenza.Valutare i nuovi servizi, processi e tecnologie introdotti nell'helpdesk.Partecipare alle attività di formazione del reparto, compresi i programmi di formazione a sostegno di nuove tecnologie, procedure e miglioramenti del servizio clienti.Collaborare con il personale del reparto per promuovere, sviluppare e mantenere forti valori di servizio al cliente.Segnalare i problemi irrisolti ai responsabili dell'assistenza, al gruppo di assistenza designato (cliente).Requisiti Lingue obbligatorie: ItalianoCompetenze di base del PCBuone capacità di comunicazioneDisponibilità a lavorare con turni: 7x24 (40 ore settimanali - 5 giorni a settimana)Esperienza avanzata nello sviluppo organizzativo: Orientamento al servizio, intuizione, cooperazione proattivaComprensione di base dei principi, delle teorie e delle pratiche delle dinamiche di gruppo e/o dello sviluppo di teamSviluppo commerciale di base: orientamento ai risultati, iniziativaOrientamento al clienteEsperienza: Non è richiesta alcuna esperienza specifica (formazione iniziale)Cosa offriamo: Inizialmente un contratto a tempo determinato con alte possibilità di passare a tempo indefinito.Buon ambiente di lavoro con serie.#J-18808-Ljbffr

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch)- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the...

  • Support analyst first line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Support analyst first line (Las Palmas - Dutch) • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities. • Identify, evaluate and prioritize customer problems and complaints. • Analyze customer problems and formulate plans of resolution. • Assist in identifying resolution gaps at the...

  • Support Analyst First Line

    hace 3 semanas

    Las Palmas de Gran Canaria, España buscojobs España A tiempo completo

    Support Analyst First Line (Las Palmas - Dutch) Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities. Identify, evaluate, and prioritize customer problems and complaints. Analyze customer problems and formulate plans of resolution. Assist in identifying resolution gaps at the helpdesk and...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Completa Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 1 mes

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Responsibilities• Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.• Identify, evaluate and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Specialist First Line Lead

    hace 4 semanas

    Las Palmas de Gran Canaria, Las Palmas, España Crit Interim España Ett A tiempo completo

    Company OverviewCrit Interim España Ett is a dynamic and customer-focused organization that values technical expertise and exceptional service.Job DescriptionWe are seeking an experienced Support Analyst to join our team as a First Line Lead. In this role, you will be responsible for providing top-notch technical support and problem-solving skills to our...

  • Support Analyst First Line

    hace 3 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch)Responsibilities:Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 3 meses

    Santa Cruz de Tenerife, España Grupo Crit A tiempo completo

    Support Analyst First Line (Tenerife-Dutch) Responsibilities: Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España La Provincia A tiempo completo

    ResponsibilitiesInteract with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail and the web, providing technical support and problem-solving abilities.Identify, evaluate and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España La Provincia A tiempo completo

    Responsibilities Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.Identify, evaluate, and prioritize customer problems and complaints.Analyze customer problems and formulate plans of resolution.Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 meses

    Las Palmas de Gran Canaria, España Grupo Crit A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Crit Interim España Ett A tiempo completo

    Responsibilities • Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.• Identify, evaluate, and prioritize customer problems and complaints.• Analyze customer problems and formulate plans of resolution.• Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Crit Interim España Ett A tiempo completo

    Responsibilities- Interact with customers via telephone, e-mail, and the web, providing technical support and problem-solving abilities.- Identify, evaluate, and prioritize customer problems and complaints.- Analyze customer problems and formulate plans of resolution.- Assist in identifying resolution gaps at the helpdesk and author knowledge base...

  • Support Analyst First Line

    hace 4 semanas

    Las Palmas de Gran Canaria, España Undisclosed A tiempo completo

    Salario:A convenirTipo de contrato:Trabajo TemporalJornada:Jornada CompletaAños de experiencia:Sin ExperienciaResponsibilities- Interact with customers via telephone, e-mail and the web, providing technical support and problems solving abilities.- Identify, evaluate and prioritize customer problems and complaints.- Analyze customer problems and formulate...