Senior Customer Service Representative with English Fluency

hace 7 días


Barcelona, Barcelona, España Cpm International A tiempo completo

Cpm International is a global company with operations in over 30 countries. We offer multilingual support tailored to the needs of our diverse markets, focusing on customer service, sales, and technical solutions for clients worldwide.

About Us

We celebrate diversity and welcome everyone, embracing unique styles. Our accessible workplace fosters inclusion and empowers you to bring your whole self to work. Join us and contribute to a vibrant and innovative culture.

Job Description

As a Senior Customer Service Representative, you will provide an outstanding customer experience through every interaction, handling telephone, email, and social media queries, ensuring all customer and client needs are met in a timely and professional manner. You will deal with inquiries regarding multiple brands and products across several industries, constantly improving brand and product knowledge to deliver high-quality information to customers.

Requirements
  • A fluent level of Nordic language with exceptional grammar and spelling skills
  • A high level of English (both written and spoken)
  • A genuine passion for delivering outstanding customer service
  • Previous experience in a customer-facing role or call centre environment would be a plus
  • Flexibility, adaptability, and ability to multitask
  • Confidence and an enthusiastic telephone manner
  • Ability to deal with sensitive calls with empathy
  • Strong administrative skills with a keen eye for detail
  • A professional outlook and proactive approach to problem-solving
  • Strong team spirit and a "can do" attitude
Benefits
  • A competitive salary: €25,000 - €35,000 per annum, depending on experience
  • Start date: flexible start dates available
  • Contract: temporary with a one-month probation period
  • Full or part-time (39 or 20 hours/week) options
  • Paid bank holidays + one extra day in lieu
  • Holiday office work model
  • Training: fully paid
  • Other benefits: best-in-class people engagement activities, ongoing training and development, employee assistance program, employee benefits club, option to sign up for discounted private health insurance, referral program, access to LinkedIn specialized training and courses

Please submit your CV highlighting achievements and responsibilities. No need for photos, age, marital status, or gender. Our process includes a submission review, phone screening, and video interview.



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