Portuguese Speaking Customer Service Representative for Cbt

hace 22 horas


Madrid, Madrid, España Cbt A tiempo completo

Job Overview: We are seeking a skilled Portuguese-speaking customer service representative to join our team at Cbt. As a key point of contact for our Portuguese-speaking clients, you will provide exceptional customer support and resolution via phone, email, and live chat.

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About the Role: The ideal candidate will possess fluency in both written and spoken Portuguese, as well as strong English proficiency (B2 level or higher). Previous customer service experience is an asset, but not mandatory, as we offer comprehensive training. You will work closely with cross-functional teams to resolve complex issues and enhance the overall customer experience.

Key Responsibilities:

  • Customer Support: Respond promptly and professionally to customer inquiries via phone, email, and live chat.
  • Problem Resolution: Identify and resolve customer issues efficiently while ensuring a positive experience.
  • Product Knowledge: Stay informed about Cbt's products and services to provide accurate information, troubleshooting support, and helpful guidance to customers.
  • Order Management: Assist customers with placing, updating, and tracking orders, as well as providing support for all web service-related queries.
  • Technical Assistance: Offer clear and understandable technical assistance, helping customers effectively use our services.

Requirements:

  • Fluency in Portuguese: Native or near-native fluency in written and spoken Portuguese is essential.
  • B2 English Proficiency: A strong command of English (B2 level or higher) is required for internal communication and documentation.
  • Customer Service Experience: Previous experience in customer service is an advantage, but not mandatory.

What We Offer:

  • Competitive Salary: A highly competitive salary based on your experience and qualifications (£28,000 - £35,000 per year).
  • Health and Life Insurance: Comprehensive health and life insurance coverage to support your well-being.
  • Relocation Package: For those relocating to Bulgaria, we offer a relocation package to assist with your transition.
  • Career Growth Opportunities: We are committed to investing in the growth and development of our team members.

About Cbt: We are a fast-growing and innovative company specializing in web services. Our dynamic team values a positive, inclusive work culture and is passionate about delivering exceptional customer experiences.



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