Customer Service Sales Representative: Driving Fashion Retail Excellence
hace 3 semanas
**About Us:** Cataloxy is a global technology and services leader that powers the brands of the future. We help well-known fashion brands improve their businesses with technology and integrated solutions, in over 70 countries.
**Job Summary:** As a Customer Service Sales Representative on our team, you will be responsible for delivering exceptional customer service and sales experience to customers in the fashion industry.
**Key Responsibilities:
- Respond to incoming customer calls from boutiques and shops, solving users' demands effectively.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
**Requirements:** To succeed in this role, you should have:
- A proficient or bilingual level of French, and advanced level of English.
- A minimum of 1-year relevant experience in fashion retail or retail.
- Knowledge of sales techniques (up-/cross-selling, objection handling, etc).
- Customer Driven, motivated to work in sales, opportunistic in creating sales leads.
- Exceptional customer-facing and customer-care skills.
**What We Offer:** In this role, we offer:
- A competitive salary of €18,400 euros gross/year + up to €1,200 euros gross/year in bonus.
- A central location in Barcelona.
- Bring-a-friend (referral) bonus opportunities.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses.
Estimated Salary Range: €18,400 - €19,600 per year
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