Technical Support Specialist
hace 4 días
Company Overview:A global leader in materials science and digital identification solutions, Avery Dennison empowers brands to optimize labor and supply chain efficiency, reduce waste, and advance sustainability. With a presence in over 50 countries, our company serves various industries worldwide, including apparel, general retail, e-commerce, logistics, and pharmaceuticals.
Salary:We offer a competitive salary range of $65,000-$85,000 per annum, depending on experience and qualifications.
Job Description:This role is responsible for providing regular customer support, both on-site and remotely, for installation, training, troubleshooting, and preventive maintenance. The successful candidate will also be expected to provide product knowledge consultations and value solution alignments with local and overseas teams.
Key Responsibilities:
- Provide regular customer support for installation, training, troubleshooting, and preventive maintenance
- Conduct product knowledge consultations and value solution alignments with internal teams
- Build and maintain good relationships with internal and external customers
- Evaluate visits, monitor pilot projects, and guide customers through development stages
- Report and analyze data for support and product improvement
Qualifications:To succeed in this role, you should have a Bachelor's degree in Industrial Technology, Mechanical, Electronics, IT, or related fields. We welcome entry-level and experienced Field Service Technicians within the apparel industry. Additional requirements include data analysis capabilities, knowledge of Automation PLC, RFID, and IoT devices, and fluency in English (both verbal and written).
Benefits:We offer a dynamic work environment, opportunities for professional growth, and a competitive benefits package.
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