Senior Banking Technology Specialist
hace 2 días
Job Summary: We are seeking a highly skilled N2 Application Support Technician with at least 3 years of experience in the field to join our team. The successful candidate will be responsible for managing and analyzing incidents, interacting with users and development teams, and identifying problems using various methods.
About Us: At Plexus, we pride ourselves on being a dynamic and collaborative team passionate about delivering excellent results for our clients. Our company is dedicated to providing innovative solutions that make a difference in people's lives.
Key Responsibilities:
- Incident Management: Manage and analyze both N1 and N2 incidents, ensuring timely resolution and minimal disruption to our clients.
- User Interaction: Interact with users and representatives of business areas to collect information about open incidents, understanding their language and perspective to translate it into the IT/Systems' language and perspective.
- Development Team Collaboration: Work closely with development teams to transfer functional and technical requirements related to incident correction.
- Problem Identification: Identify problems using scoring and typing of incidents, identifying anomalous, repetitive, and/or critical behaviors.
- Notifications: Send automatic or manual notifications of incidents in processes.
Requirements:
- BATCH Processes: Knowledge of BATCH processes, service APIs, and Java is essential for success in this role.
- Database Management: Familiarity with DB (SQL Server and DB2) and SQL language is required.
- Additional Skills: Knowledge of AS400 and functional knowledge of banking and insurance are desirable.
What We Offer:
- Remote Work: Enjoy a permanent contract with 100% remote work possibilities.
- Flexible Remuneration: Participate in a flexible remuneration system covering health insurance, restaurant tickets, daycare, and transportation.
- Professional Growth: Benefit from a tailored career plan and technical training to continue developing within the company.
- Language Training: Access to language training to support your professional growth.
- Plexus Tech's Club Benefits: Enjoy exclusive offers in travel, home, health, technology, fashion, and more categories.
Estimated Salary: Based on industry standards and location, the estimated salary for this role is $80,000 - $110,000 per annum.
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