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Assistant Front Desk Manager
hace 2 meses
We are seeking a highly skilled and experienced Front Desk Manager to join our team at The Ritz-Carlton. As a key member of our Front Office team, you will be responsible for ensuring exceptional customer service and maximizing the financial performance of the department.
Key Responsibilities- Supporting Management of Front Desk Team
- Lead and motivate a team of front desk staff to deliver exceptional customer service and achieve departmental goals.
- Supervise and manage employees, ensuring they have the necessary skills and knowledge to perform their duties effectively.
- Develop and implement training programs to enhance employee performance and productivity.
- Monitoring and Supporting Progress Toward Guest Services and Front Desk Goals
- Monitor and analyze guest feedback and satisfaction results to identify areas for improvement.
- Develop and implement corrective action plans to address any issues or concerns.
- Collaborate with the Front Office Manager to set and achieve departmental goals and objectives.
- Ensuring Exceptional Customer Service
- Provide exceptional customer service to guests, responding to their needs and resolving any issues or concerns in a timely and professional manner.
- Empower employees to provide excellent customer service, recognizing and rewarding outstanding performance.
- Develop and implement strategies to improve guest satisfaction and loyalty.
- Managing Projects and Policies
- Implement and maintain policies and procedures to ensure compliance with company standards and regulations.
- Monitor and analyze financial performance, identifying areas for improvement and implementing cost-saving initiatives.
- Develop and implement projects to improve departmental efficiency and productivity.
- High school diploma or equivalent required; 2 years experience in a front desk or customer service role preferred.
- Excellent communication and interpersonal skills, with the ability to lead and motivate a team.
- Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
- Ability to work in a fast-paced environment, with a high level of attention to detail and accuracy.
The Ritz-Carlton is a world-renowned luxury hotel brand, known for its exceptional service and high-end amenities. We are committed to providing our guests with an unforgettable experience, and we are seeking a talented and dedicated individual to join our team as a Front Desk Manager.
We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth. If you are a motivated and results-driven individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
