Customer Service Representative with E-commerce Experience
hace 3 semanas
Amazon is committed to providing its customers with an exceptional shopping experience. To achieve this goal, we are seeking a highly motivated and organized Customer Service Representative to join our team in Spain. This role will provide support to Amazon Vendors and Merchants, ensuring prompt and efficient service and resolving issues in a professional manner.
About the RoleThis is a permanent contract position with Amazon, requiring the ability to multi-task and utilize a wide variety of software tools to navigate Seller/Vendor accounts, research and review policies, and communicate effective solutions.
Key Responsibilities- Demonstrate effective, clear, and professional written and oral communication
- Provide prompt and efficient service to Amazon Vendors and Merchants, including the appropriate escalation of Vendors' issues
- Maintain a positive and professional demeanor at all times, portraying the company in a positive light and effectively managing sensitive issues
- Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
- Contribute to a positive team environment and proactively aid team members with difficult contacts as needed
To be successful in this role, you must have:
- A home work area that is free of distractions
- No dependent care during hours of scheduled work
This role offers a competitive salary of approximately €25,000 - €35,000 per annum, depending on experience and qualifications. As a valued member of our team, you will also receive:
- A comprehensive benefits package, including health insurance and retirement savings plan
- Ongoing training and development opportunities to enhance your skills and career progression
- A dynamic and supportive work environment that fosters collaboration and innovation
Amazon strives to be Earth's most customer-centric company, where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
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