Hospitality Expert for Luxury Home Management

hace 1 mes


Barcelona, Barcelona, España Emerald Stay A tiempo completo
Company Overview

Emerald Stay is a trailblazing prop-tech company that revolutionizes the way high-end homes are managed in non-urban destinations. Our team is pioneering a top-tier hospitality brand by leveraging cutting-edge technology at every touchpoint. Guests can expect an unforgettable Emerald Stay experience, while owners can effortlessly monitor their property and reap the benefits of passive income.

We've received prestigious awards, including 'Best leisure property management company' and 'Sustainability' award, solidifying our position as industry leaders. With offices in Geneva and Barcelona, we're backed by prominent investors and committed to growth. We're also recognized as a Great Place to Work and accredited HappyAtWork as well as B Corp.

Salary

The salary for this role is competitive, based on experience, ranging from €40,000 to €60,000 per annum.

Job Description

This dynamic role will support guests and partners to ensure they have an exceptional experience with Emerald Stay. You'll report to the Operations Manager and work collaboratively with the international prop-tech team at our headquarters in Barcelona.

If you're a seasoned hotel receptionist looking for a more innovative environment with better work-life balance, this could be the perfect opportunity. Our shifts start at 9am and finish at 8pm, with flexible home office policies allowing you to work independently most of the time.

Responsibilities
  • Deliver exceptional guest experiences through personalized service and attention to detail
  • Liaise with guests, travel agencies, and transfer providers to ensure seamless interactions
  • Manage reservations, proposals, and direct bookings in our Property Management System
  • Upsell and cross-sell services such as airport transfers and at-home massages
  • Coordinate special requests and resolve any issues that may arise
  • Closing invoices and collecting additional payments if necessary
  • Gathering feedback to continually improve our services
Required Skills and Qualifications
  • At least 2 years of experience working at the front office of a 4* or 5* boutique hotel
  • Excellent interpersonal and team collaboration skills
  • Strong organizational and communication skills
  • Comfortable speaking with HNWI (High Net Worth Individuals)
  • Able to manage stress and multitask effectively
  • Detail-oriented and open-minded with a positive attitude
Benefits
  • Competitive salary based on experience
  • Flexible work schedule with opportunities for remote work
  • Promotion of work-life balance with reasonable working hours
  • Ongoing training and development opportunities
  • Access to our state-of-the-art Property Management System
  • Discounts on Emerald Stay properties and services


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