Customer Success Expert
hace 1 mes
About the Role:
We are seeking a highly skilled Customer Success Expert to join our team. As a Digital Growth Specialist, you will be responsible for guiding local artisans into the digital 21st century, helping them to launch their e-commerce solutions and grow their businesses.
Key Responsibilities:
- Develop and implement tailored e-commerce solutions for local entrepreneurs, ensuring seamless integration with our products and services.
- Provide exceptional customer support, addressing any questions or concerns, and serving as a single point of contact throughout the project.
- Collaborate with the management team to gather feedback, translate it into technical requirements, and propose improvements to our services.
- Stay up-to-date with industry trends and best practices, applying this knowledge to drive business growth and customer satisfaction.
Requirements:
- Fluent Dutch or Flemish and French language skills.
- Strong problem-solving mentality, with the ability to reason abstractly and communicate complex ideas effectively.
- Excellent organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Proven experience in customer success, e-commerce, or a related field.
What We Offer:
- A dynamic and ambitious team environment, with opportunities for growth and professional development.
- A competitive salary and benefits package, including a comprehensive health insurance plan.
- The chance to work with a rapidly expanding company, shaping the future of e-commerce and customer success.
Location: Ghent, Belgium
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