Customer Success Manager

hace 1 mes


Madrid, Madrid, España Landbot A tiempo completo
Customer Success Manager - Landbot Expert

Landbot is a leading no-code chatbot builder, and we're seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of using our platform.

Key Responsibilities:

  • Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience.
  • Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
  • Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.
  • Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.
  • Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
  • Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot.

Requirements:

  • Customer-first, positive and energetic attitude;
  • Technology and SaaS experience;
  • Knowledge and passion for no-code technology and infrastructure;
  • Expertise at facilitating an account management review with multiple stakeholders;
  • Capacity to work independently and use appropriate judgement in decision-making;
  • Excellent live presentation skills;
  • Excellent written communication skills;
  • Excellent problem-solving, project management and analytical thinking skills;
  • Deep understanding of the main startup metrics/KPIs.

What We Offer:

  • Hybrid culture or full remote (or both).
  • Great company culture, we have a young, upbeat, and international work environment.
  • Flexible schedule.
  • Open vacation policy and flexible holidays.
  • Training budget.
  • Ticket transport.
  • 26 days of paid vacation.
  • English & Spanish lessons.
  • Flex compensation with Cobee for employees residing in Spain.
  • Team building activities.
  • Referral Bonus.

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