Customer Success Manager
hace 1 mes
Landbot is a leading no-code chatbot builder, and we're seeking a highly skilled Customer Success Manager to join our team. As a Customer Success Manager, you will be responsible for ensuring our customers get the most out of using our platform.
Key Responsibilities:
- Customer Onboarding: Guide new customers through the onboarding process, helping them set up and customize their Landbot experience.
- Customer Engagement: Regularly engage with customers to understand their business objectives and challenges, ensuring they are fully utilizing Landbot's features and capabilities.
- Retention and Growth: Monitor customer health metrics and proactively address any potential issues that could affect satisfaction, retention, or growth.
- Product Adoption: Proactively drive the adoption of new features and best practices, ensuring customers are leveraging Landbot to its full potential.
- Relationship Management: Build and maintain strong, long-lasting relationships with key stakeholders within customer organizations.
- Upsell and Cross-sell: Identify opportunities to upsell or cross-sell additional features, services, or plans that can further enhance the customer's experience and success with Landbot.
Requirements:
- Customer-first, positive and energetic attitude;
- Technology and SaaS experience;
- Knowledge and passion for no-code technology and infrastructure;
- Expertise at facilitating an account management review with multiple stakeholders;
- Capacity to work independently and use appropriate judgement in decision-making;
- Excellent live presentation skills;
- Excellent written communication skills;
- Excellent problem-solving, project management and analytical thinking skills;
- Deep understanding of the main startup metrics/KPIs.
What We Offer:
- Hybrid culture or full remote (or both).
- Great company culture, we have a young, upbeat, and international work environment.
- Flexible schedule.
- Open vacation policy and flexible holidays.
- Training budget.
- Ticket transport.
- 26 days of paid vacation.
- English & Spanish lessons.
- Flex compensation with Cobee for employees residing in Spain.
- Team building activities.
- Referral Bonus.
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