Sales Operations Specialist, Conferences

hace 5 días


Barcelona, Barcelona, España Gartner A tiempo completo

At Gartner, Inc., we are seeking a highly skilled Sales Operations Specialist to support our Conferences business. As a key member of our team, you will provide exceptional support to our sales associates, clients, and external stakeholders.

About the Role

This is an exciting opportunity to join our dynamic team and contribute to the success of our Conferences business. As a Sales Operations Specialist, you will be responsible for providing administrative support, data management, and quality assurance testing. You will work closely with our sales leadership team and other lines of business to ensure seamless operations.

Responsibilities
  • Inquiry Management: Perform timely triage of inquiries submitted to assigned Conferences' support mailboxes. Act as a liaison between Conferences, internal stakeholders, and external clients to support, escalate, or resolve inquiries.
  • Communication and Documentation: Leverage and maintain response templates, process documents, and exception criteria to effectively respond to inquiries that do not require escalation. Requires excellent written and verbal communication skills.
  • Administrative Support: Provide data entry, administrative tasks, configuration, contract reviews, contract processing, and process support for Gartner Conferences.
  • Quality Assurance and Documentation: Participate in Conferences' technology quality assurance testing, generate process documentation/training guides, and support ad-hoc project requests and assignments.
  • Data Management: Perform data quality audits, investigations, and remediations. Gather necessary data to support ad-hoc analytics requests.
Requirements

To be successful in this role, you will need:

  • 1-3+ years business experience, preferably in Sales Support / Coordinator position;
  • Intermediate Excel & PowerPoint skills;
  • Experience and aptitude to work in databases;
  • Comprehensive knowledge of Gartner's internal systems and reporting;
Benefits

We offer world-class benefits, highly competitive compensation, and disproportionate rewards for top performers. In our hybrid work environment, we provide flexibility and support for you to thrive – working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging, and inspiring.

Estimated Salary:

$65,000 - $80,000 per year, depending on experience and location.

About Gartner

Gartner, Inc. (NYSE:IT) is a leading research and advisory company that guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.



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