Ebike Technical Support Specialist: Urban Mobility Expert
hace 5 días
We are seeking an Ebike Technical Support Specialist to join our team at Bosch Service Solutions. As an expert in urban mobility, you will play a key role in providing technical support to bike dealers and end consumers.
Key Responsibilities- Provide confident and friendly hotline support to bike dealers, responding to technical queries and issues.
- Troubleshoot and resolve technical or software-related issues of eBikes, using active listening and a positive attitude.
- Make decisions on warranty claims, adhering to company guidelines.
- Document calls/cases in a CRM tool, maintaining accurate records.
- Develop and maintain excellent customer relationships.
- Fluency in Dutch (C2 level, Native or equivalent).
- Able to work full-time (39 hours per week), Monday to Friday, based in Barcelona (Spain).
- A competitive salary of approximately €35,000 - €45,000 per year.
- Training and internal growth opportunities within the Bosch Group.
- A hybrid work arrangement, with 1 week in the office and 3 weeks working from home.
- Access to various discounts, including Power Tools and Home Appliances.
- A permanent contract with opportunities for career development.
Bosch Service Solutions is a leading global supplier of Business Process Outsourcing, developing innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience. With over 9,500 associates across 28 locations, we support national and international customers in more than 35 languages.
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