Technical Support Specialist for Urban Mobility Solutions

hace 2 días


La Nava de Santiago, Badajoz, España Bosch Group A tiempo completo

**Company Overview**

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Leveraging the latest technology and the Internet of Things, the Bosch division develops integrated and innovative service solutions in the areas of Mobility, Monitoring, and Customer Experience.

With a presence in over 35 languages, the company supports national and international customers primarily from the automotive, travel, logistics, and information and communication technology sectors. Around 9,500 associates at 28 locations worldwide drive customer success.

**Job Description**

We are seeking passionate individuals who share our enthusiasm for sports, technology, and connecting with others to join our team. If you have always been fascinated by biking and sports since childhood, this opportunity may be perfect for you. The eBike represents more than just a mode of transportation – it embodies a lifestyle that promotes healthy living, reduces our environmental impact, and fosters community connections.

At Bosch eBike Systems, we are dedicated to shaping the future of urban mobility in a sustainable and innovative way. If you have a passion for helping others and want to contribute to a company making a positive impact on the world, we encourage you to explore this opportunity.

As an eBike Technical Support Specialist, your primary responsibilities will include:

  • Providing technical support to bike dealers via phone in a confident and friendly manner.
  • Responding to end-consumer calls for technical product support, general product inquiries, and spare parts topics.
  • Troubleshooting and resolving technical or software-related issues of eBikes using active listening and a positive attitude.
  • Deciding on warranty cases according to company guidelines.
  • Documenting calls/cases in a CRM tool.
  • Developing and maintaining excellent customer relationships.

**What We Offer**

Be part of our international network and profit from diverse opportunities as a global employer:

  • Training and internal growth opportunities.
  • A full-time job with a standard Monday-to-Friday schedule (no weekends).
  • Bosch employees enjoy various discounts, including Power Tools and Home Appliances.
  • A fun, rewarding work environment offering room for creativity.
  • The possibility to work from home without losing the connection with colleagues.
  • A hybrid position, alternating between one week in the office and three weeks working remotely.
  • Member Get Member: refer a friend, and if they pass the recruitment process, receive €250 in cash (terms and conditions apply).
  • Internal promotion opportunities and career development.
  • Up to 32 days of paid holidays per year.
  • An inspiring office space featuring amazing views, open spaces, common areas (kitchenette), parking for bicycles, and free fruit in the office once a week.
  • A permanent contract.

**Estimated Salary**: approximately $60,000 - $80,000 per annum, depending on location and experience.



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