Veterinary Clinic Support Specialist
hace 4 semanas
As a Field Support Representative at IDEXX, you will play a crucial role in developing and maintaining strong relationships with our customers. Your primary responsibility will be to work closely with Field Sales Professionals and Customer Support to identify and address customer needs, providing education and solutions to drive business growth and customer satisfaction.
Key Responsibilities- Install, onboard, and train clinic staff on the effective use of IDEXX products and services.
- Identify and present solutions to address customer needs, ensuring timely and effective issue resolution.
- Collaborate with field sales professionals to develop and implement customer-centric strategies.
- Provide onsite technical support to customers, troubleshooting and resolving issues as needed.
- Manage daily schedules and travel to accommodate customer visits, events, and industry tradeshows.
- Mastery of veterinary clinic operations and a strong understanding of veterinary practice management.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, management, and peers.
- Native Spanish and fluency in English, with the ability to effectively communicate and collaborate across languages.
- Ability to work in a dynamic environment, prioritizing tasks and making quality decisions under pressure.
- Strong technical skills, including proficiency in computer networking and the ability to learn and adapt new technologies.
IDEXX is a global leader in veterinary diagnostics, with a mission to help pet owners worldwide keep their companion animals healthy and happy. Our innovative solutions and commitment to customer satisfaction have earned us a reputation as a trusted partner in the veterinary community.
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