Customer Service Expert with Multilingual Support

hace 4 días


Barcelona, Barcelona, España Amadeus A tiempo completo

Company Overview

Amadeus is a world leader in the hospitality industry, renowned for its state-of-the-art customer support. We strive to provide exceptional service to our global customers and are seeking a dedicated Customer Support Representative to join our team.

About the Role

This is a full-time position offering a competitive salary of $45,000 - $65,000 per annum, depending on experience, along with a hybrid working model in a vibrant multi-cultural environment. The successful candidate will work Sunday to Thursday shifts, enjoying Fridays and Saturdays off.

Key Responsibilities

  • Maintain high levels of verbal and written customer support, adhering to our rigorous standards.
  • Provide prompt and efficient customer service, technical support, and follow-up on customer requests.
  • Develop continuous improvement initiatives to enhance our customer service processes.
  • Lead cross-department collaboration initiatives, including secondary investigations and escalations.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • Experience in customer service, preferably in the hospitality industry.
  • A problem-solving attitude, taking initiative to get things done.
  • Excellent communication skills, able to overcome language barriers and technical obstacles.
  • Familiarity with software tools like Salesforce or Microsoft Office.
  • B2 level proficiency in French or German.

Benefits and Perks

We offer a comprehensive benefits package, including:

  • Pension plan.
  • Travel insurance.
  • Lunch allowance.
  • Competitive salary range: $45,000 - $65,000 per annum.

Career Growth and Development

As part of our commitment to employee growth, we provide opportunities for professional development and advancement within the company.

Join Our Team

We're an equal opportunity employer, welcoming applicants from diverse backgrounds. If you're passionate about delivering exceptional customer service and have a strong desire to grow with a dynamic organization, apply today.



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