Customer Service Representative with Multilingual Support

hace 1 mes


Barcelona, Barcelona, España CPM A tiempo completo

About the Role

CPM International is a global company with a presence in over 30 countries, offering multilingual support in various languages tailored to the needs of our diverse markets. We focus on customer service, sales, and technical support solutions for clients worldwide.

Our Client

Our client is a well-known brand with a strong presence in the hygiene, health, and nutrition sectors. As a Customer Support Agent, you will handle customer queries over the telephone, email, chat, and social media, striving for first-contact resolution.

Key Responsibilities

  • Work collaboratively with consumers to answer product information requests and resolve queries in a skillful and professional manner.
  • Analyse customer problems and offer individual solutions.
  • Develop a sound understanding of the products and services offered by our client.
  • Embody our company values and act as a brand ambassador.

Requirements

What Skills & Experience Will You Bring?

  • A fluent level of Portuguese with exceptional grammar and spelling skills.
  • A high level of English (both written and spoken).
  • A genuine passion for delivering outstanding customer service.
  • Ability to deal with sensitive calls with empathy.
  • Strong administrative skills with a keen eye for detail.
  • A professional outlook and proactive approach to problem-solving.

What We Offer

  • A temporary 3-month contract with a 1-month probation period.
  • A part-time schedule of 20 hours per week.
  • A salary of 8,993.33 euros gross per year.
  • Incentives for top performance.
  • Paid bank holidays and an extra day in lieu.
  • A hybrid work model with 4 days per month at the office/training/rest from home.
  • Ongoing training and development opportunities.

Other Benefits

  • Best-in-class people engagement activities and programs.
  • Employee Assistance Program - free, confidential, and impartial guidance and support.
  • Employee Benefits Club - a wide range of exclusive perks and rewards.
  • Option to sign-up for discounted private health insurance.
  • Referral Program - bring a friend and get a referral bonus.


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