Senior Sales Associate Collection Specialist
hace 1 semana
About the Role
We are seeking a highly motivated and experienced Senior Sales Associate Collection Specialist to join our team at Michael Kors. As a key member of our sales team, you will be responsible for delivering exceptional client experiences through client engagement and supporting the store management team.
Key Responsibilities
- Support the Management Team with managing the day-to-day operations.
- Lead by example and support the management team with suggestions on improvements to boost boutique performance.
- Demonstrate a constant awareness and strive to achieve key performance indicators and targets.
- Train the team through product knowledge and motivate them to get involved in collection sales.
- Provide excellent standards of customer service at every opportunity.
- Engage with VIC clients through storytelling and ensuring great customer service.
- Plan and support client engagement events and collaborations with partners.
- Maintain your own client database as well as engage and build relationships with new clients, ensuring repeat visits and customer loyalty and amplify your own portfolio.
- Ensure merchandise presentation reflects VM standards and the general cleanliness of the boutique.
- Resolve customer complaints by investigating problems and sharing solutions with the store management.
- Play an active role in replenishing stock according to company procedures and policies.
- Participate and support the team in stock takes as and when required.
- Store administration, stock management and visual merchandising.
Requirements
- Extensive experience in luxury space (five years or more)
- Local language and English is required, other languages are a plus
- Strong network of potential clients
- Excellent understanding of materials, textiles, and alterations
- Charismatic leader, proactive, curious, always willing to help and ability to work under pressure
- Commercial and focus on goals profile
- Connected individual (Lifestyles, Cities, City Culture, etc.)
- Up to date on each season's collections and trends and inspiring others utilizing strong knowledge within the fashion industry
What We Offer
- Competitive compensation package
- Employee discount across Capri group
- Employee wellbeing program
- Exciting career opportunities
- Positive and open-minded work environment
- We are an Equal Opportunity Employer M/D/F/V
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