Senior Sales Associate Collection Specialist

hace 1 semana


Zaragoza, Zaragoza, España Michael Kors A tiempo completo

About the Role

We are seeking a highly motivated and experienced Senior Sales Associate Collection Specialist to join our team at Michael Kors. As a key member of our sales team, you will be responsible for delivering exceptional client experiences through client engagement and supporting the store management team.

Key Responsibilities

  • Support the Management Team with managing the day-to-day operations.
  • Lead by example and support the management team with suggestions on improvements to boost boutique performance.
  • Demonstrate a constant awareness and strive to achieve key performance indicators and targets.
  • Train the team through product knowledge and motivate them to get involved in collection sales.
  • Provide excellent standards of customer service at every opportunity.
  • Engage with VIC clients through storytelling and ensuring great customer service.
  • Plan and support client engagement events and collaborations with partners.
  • Maintain your own client database as well as engage and build relationships with new clients, ensuring repeat visits and customer loyalty and amplify your own portfolio.
  • Ensure merchandise presentation reflects VM standards and the general cleanliness of the boutique.
  • Resolve customer complaints by investigating problems and sharing solutions with the store management.
  • Play an active role in replenishing stock according to company procedures and policies.
  • Participate and support the team in stock takes as and when required.
  • Store administration, stock management and visual merchandising.

Requirements

  • Extensive experience in luxury space (five years or more)
  • Local language and English is required, other languages are a plus
  • Strong network of potential clients
  • Excellent understanding of materials, textiles, and alterations
  • Charismatic leader, proactive, curious, always willing to help and ability to work under pressure
  • Commercial and focus on goals profile
  • Connected individual (Lifestyles, Cities, City Culture, etc.)
  • Up to date on each season's collections and trends and inspiring others utilizing strong knowledge within the fashion industry

What We Offer

  • Competitive compensation package
  • Employee discount across Capri group
  • Employee wellbeing program
  • Exciting career opportunities
  • Positive and open-minded work environment
  • We are an Equal Opportunity Employer M/D/F/V


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