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Customer Success Manager

hace 2 meses

Madrid Centro, Madrid, España Importante empresa A tiempo completo
Job Summary

We are seeking a highly skilled and experienced professional to join our team as a Customer Success Manager. This role will be responsible for supporting and managing our customers' success with our Sizmek Ad Serving system.

Key Responsibilities
  1. Customer Support and Management

Provide exceptional support and management to our customers, ensuring their needs are met and they achieve their goals with our platform.

Ticket Management

Assist with the management of our Zendesk ticketing system, ensuring timely and effective resolution of customer issues.

Relationship Building

Develop and maintain positive working relationships with key customer and agency stakeholders, including media buyers, planners, and operations teams.

Platform Onboarding and Training

Conduct strategic platform demos to onboard and train customers into our Sizmek Ad Serving system, ensuring they have the necessary skills to succeed.

Operational Support

Assist advertisers and agencies with day-to-day operational processes, including training, troubleshooting, and ad hoc support.

Culture and Collaboration

Influence a positive, solutions-based, and results-driven collaborative culture within our team, driving business growth and customer satisfaction.

Knowledge Sharing

Actively share knowledge and feedback in global/cross-functional forums and working sessions, ensuring best practices are adopted across the organization.

Project Leadership

Lead or organize internal projects focusing on organizational improvements or career development, driving business growth and customer satisfaction.

Technical Expertise

Experience with other ad serving systems and technologies, including 3rd party code implementation, HTML5, and JavaScript.

CRM and Data Analysis

Utilize CRM tools such as Salesforce or similar programs, and apply data-oriented approaches to provide solutions and drive business growth.

Troubleshooting and Problem-Solving

Experience with online tools and platforms troubleshooting, with a strong attention to detail and ability to provide solutions.

Cross-Functional Collaboration

Ability to work cross-functionally with tech and non-tech teams, driving business growth and customer satisfaction in a highly dynamic environment.