Dedicated Portuguese Language Support Specialist

hace 5 días


Madrid, Madrid, España Cross Border Talents A tiempo completo

**Job Overview:**

We are seeking a highly skilled Portuguese Language Support Specialist to join our team at Cross Border Talents. As a key member of our support team, you will play a vital role in delivering exceptional customer service to our clients.

**About the Role:

This is a remote position available exclusively for candidates based in Bulgaria, with the option to switch to a hybrid work model or relocate to Sofia. You will be responsible for assisting our Portuguese-speaking customers with a wide range of inquiries regarding our sports products and services.

You will have the opportunity to work with a dynamic, supportive team that shares your passion for delivering exceptional customer service and your interest in the sports industry.

Main Responsibilities:

  • Customer Assistance: Provide excellent customer support through various channels, including phone, email, live chat, and more.
  • Issue Resolution: Handle and resolve customer complaints and concerns quickly and professionally.
  • Product Information: Maintain a strong understanding of our sports products and services to provide accurate information to customers.
  • Order Support: Assist customers with various aspects of their orders, including tracking, modifications, cancellations, and payment-related questions.

Required Skills & Qualifications:

  • Language Proficiency: Proficient in Portuguese at a B2 level (both written and spoken) and proficient in English at a B2 level (both written and spoken).
  • Experience: Previous customer service experience is desirable but not essential.
  • Technical Ability: Familiarity with customer service software and CRM systems is advantageous.
  • Problem-Solving Skills: Strong ability to address customer issues with professionalism and efficiency.

What We Offer:

  • Competitive Salary: €25,000 - €30,000 per year, depending on experience.
  • Flexible Work Options: This position allows you to work remotely from anywhere within Bulgaria, with the option to switch to a hybrid work model or relocate to Sofia.
  • Company-Provided Equipment: We supply all the necessary equipment, including a laptop, headset, and other tools required for your role.
  • Career Growth Opportunities: Access to training and career advancement in the sports industry.

How to Apply: If you are passionate about customer service, fluent in Portuguese and English, and have an interest in the sports industry, we would love to hear from you. Please submit your CV and cover letter explaining your language skills, experience, and why you're excited about the role.



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