Client Success Manager
hace 4 semanas
About Inbenta Technologies Inc.
Inbenta is a global technology company headquartered in Texas, USA with offices and team members around the world. We develop an Automatic Language Processing (or Natural Language Processing – NLP) engine, which provides answers to human intentions formulated in natural language. Based on our proprietary and patented technology, Inbenta builds a set of conversational solutions for businesses such as chatbots, knowledge management tools, and search engines. Our customers include many global blue-chip companies in Banking, Insurance, Automotive, Services, Retail, Transportation and other sectors.
Job Description
We are looking for an energetic and talented Client Success Manager based in Barcelona interested in working in technology sales, specifically SaaS focused on Artificial Intelligence and Natural Language Processing environments. We are seeking candidates, with different technical selling backgrounds and experience, who want to join a rapidly growing, industry leading company with dynamic and talented colleagues. We need an additional team member to join our Client Success team to manage and grow the relationships with our client base.
Main Responsibilities
Understand the needs of your customer and effectively align Inbenta solutions to solve those needs.
Manage and retain current business through proactive engagement, servicing, and support.
Generate cross sell and upsell opportunities to share with the Sales team for revenue expansion.
Work collaboratively with cross functional teams such as Client Experience, Delivery, Development, and Product Teams in identifying, capturing, and tracking the solution success criteria.
Actively monitor client activity and proactively work with clients to realization of the full value of the Inbenta solution.
Create and manage quarterly business reviews to engage customers in innovation of new solutions and continuous improvement of current implementations.
Develop high levels of customer engagement and satisfaction while focusing on revenue growth.
Single point of ownership and contact for customers and internal stakeholders.
Be the Voice of the Customer: partner with cross-functional teams to translate customer business needs and product insights into new solutions and capabilities.
Maintain engagement with customers to monitor account health and ensure alignment with their priorities.
Work collaboratively with the Marketing team to build Customer testimonials and referrals.
Own the renewal processes to increase client loyalty, retention, and revenue growth.
Be an Inbenta product and solutions expert.
Maintain system records including but not limited to CRM, Click up, etc.
Proactively identify and prioritize resources and efforts according to value and risk.
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