Client Success Manager

hace 4 semanas


Barcelona, Barcelona, España Gartner A tiempo completo

About the Role:

The Client Success team at Gartner focuses on delivering exceptional customer service and driving client retention while fostering business growth and development.

As a Client Success Manager, you will partner with clients to ensure they receive value far exceeding their investment in Gartner services.

You will surface clients' business priorities and identify effective ways to support them through their purchased Gartner services.

Key Responsibilities:

  • Build and develop relationships with existing clients, from senior C-level executives to junior professionals across various business functions and companies.
  • Regularly meet and engage with clients virtually to understand their business priorities and recommend a program of action that drives high value, client retention, and client return on investment.
  • Onboard new clients, introducing them to their purchased Gartner services and capabilities.
  • Collaborate with internal Gartner colleagues to maximize the value Gartner delivers to clients.

Requirements:

  • 3+ years of relevant professional and/or internship experience.
  • Strong customer service, communication, collaboration, prioritization, critical thinking, and influencing skills.
  • Bachelor's degree preferred.

About Gartner:

Gartner guides the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities, and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results.


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