Client Success Manager
hace 4 semanas
The Client Success team at Gartner follows a Client for Life Philosophy, ensuring every client receives value far exceeding their investment.
Associates in this role seek to understand and surface client business priorities, breakdown challenges, and identify effective ways to support clients in making informed decisions.
Responsibilities include onboarding clients, proving the concept of Gartner services, and stimulating client engagement with products used by large client teams.
Key Responsibilities:
- Build, develop, and manage relationships with clients ranging from senior C-levels to junior client professionals across various business functions.
- Introduce Gartner services and capabilities to new clients and communicate value to decision-makers.
- Facilitate client calls, understand client priorities, and recommend programs of action that drive high value and return on investment.
- Collaborate with internal Gartner partners to overcome obstacles and maximize the value delivered to clients.
- Conduct regular reviews of client book of business, analyzing performance and key client engagement metrics.
Requirements:
- 5+ years of relevant professional and/or internship experience.
- Proven track record of success fueled by a passion for delighting clients.
- Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
- Bachelor's or Master's degree preferred.
- Ability to speak French at a native/fluent level (reading, writing, speaking).
What We Offer:
We provide a highly competitive rewards and benefits package, a collaborative team-oriented culture that embraces diversity, and professional development opportunities.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including those with disabilities.
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