Chat Support Specialist for Finance Industry
hace 1 semana
Are you looking for a role that will help you grow professionally and personally in the fintech industry? Do you enjoy supporting customers in their financial journey? If you thrive in a fast-paced, customer-centric environment and have excellent communication skills, we have an exciting opportunity for you in Valencia, Spain.
Responsibilities:- Support customers mainly over chat, email, and phone calls (80% chats)
- Rotative shifts from 9-6 and 2-11
- Constantly brainstorm with colleagues to improve the Customer Experience
- Troubleshooting, innovation, and change management are part of the daily business
- Control and handle payment inquiries from sellers and buyers through various client platforms
- Flagging and escalation of customer queries and coming up with suitable solutions
- Proficiency in the Dutch language at a native speaking level and a C1 level in the English language
- Competency in using computers
- Excellent communication skills
- You are proactive and solution-oriented
- You are interested in working in a tight-knit team for a smaller company
- A salary of 1600 gross (no bonus needed to reach this number)
- Spanish classes
- Great Friday evening drinks
- Fitness bootcamps to stay fit and active
- Mindfulness classes
- Improve your professional skills: communication, innovation, and implementation of new technology
- Free lunch and breakfast at the office
- An international working environment with 20+ nationalities
- A small company, with no more than 50 employees, where your voice matters
Based in Valencia, a refreshing start-up environment is awaiting you to push your professional career. This Contact center is not outsourcing Customer Service Departments, but more co-scaling Start-ups and support. You will benefit from its great atmosphere and chances to grow. Feel free to check our other opportunities from our website or send us your CV to be considered for other projects or future opportunities.
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