Chat Support Specialist for a Fintech Company in Valencia

hace 1 mes

Valencia, Valencia, España Blu Selection A tiempo completo

About Blu Selection

We are a dynamic and innovative company that specializes in providing top-notch customer support services to the fintech industry. Our team is passionate about delivering exceptional experiences to our clients and their customers.

About the Role

We are seeking a highly skilled and motivated Chat Support Specialist to join our team in Valencia. As a Chat Support Specialist, you will be responsible for providing timely and effective support to our clients' customers through various communication channels.

Key Responsibilities

  • Customer Support: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Communication: Communicate effectively with customers through chat, email, and phone calls.
  • Troubleshooting: Troubleshoot and resolve technical issues related to our clients' products and services.
  • Problem-Solving: Identify and escalate complex issues to senior support agents or technical teams.
  • Team Collaboration: Collaborate with colleagues to share knowledge, best practices, and ideas for improving customer support.

Requirements

  • Language Skills: Proficiency in the Dutch language at a native speaking level and a C1 level in the English language.
  • Technical Skills: Competency in using computers and relevant software applications.
  • Communication Skills: Excellent communication and interpersonal skills.
  • Problem-Solving Skills: Proactive and solution-oriented approach to problem-solving.

What We Offer

  • Competitive Salary: A salary of 1600 gross (no bonus needed to reach this number).
  • Professional Development: Opportunities for professional growth and development in a dynamic and innovative company.
  • Work-Life Balance: A healthy work-life balance with flexible working hours and a supportive team environment.
  • Recognition and Rewards: Recognition and rewards for outstanding performance and contributions to the team.

Why Join Us?

At Blu Selection, we offer a unique opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer support. We are committed to providing a supportive and inclusive work environment that fosters growth, innovation, and collaboration. If you are a motivated and customer-focused individual who is looking for a new challenge, we encourage you to apply for this exciting opportunity.

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