Financial Services Representative

hace 3 semanas


Madrid, Madrid, España Teleperformance Spain A tiempo completo

We are seeking talented professionals to join our international team at Teleperformance Spain, a leading provider of business process outsourcing solutions.

With over 40 years of experience in the banking industry, a presence in 88 countries, and a team of over 420,000 employees, we are committed to delivering exceptional customer experiences in the financial services sector.

As a Financial Services Representative, you will be responsible for providing high-quality services to clients, including answering their queries, resolving issues, and introducing innovative digital banking products.

Your key responsibilities will include:

  1. Providing personalized customer service and support via phone, email, WhatsApp, and chat channels
  2. Managing customer relationships and resolving complaints in a professional and timely manner
  3. Staying up-to-date with new banking products and services to provide expert advice to clients
  4. Working collaboratively with the team to achieve sales objectives and quality standards
  5. Complying with regulatory requirements and internal policies related to customer protection and data privacy

To succeed in this role, you will need:

  1. A strong academic background in a relevant field, such as business administration or mathematics
  2. Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues
  3. Proficiency in MS Office applications, including Excel, Word, PowerPoint, and Access
  4. Dutch language proficiency at a C2 level

We offer a competitive salary, a stable and secure work environment, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and have a strong interest in the financial services sector, we encourage you to apply for this exciting opportunity.



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