Financial Services Support Representative
hace 4 semanas
About Us
At RavenPack, we're pioneers in developing cutting-edge AI tools for the finance industry. With 20 years of expertise as a leading big data analytics provider, we empower our clients to enhance returns, reduce risk, and increase efficiency. Building on this expertise, we're launching a new suite of GenAI and SaaS services, designed for financial professionals. With the launch of Bigdata.Com, we're transforming financial decision-making through innovative AI and data sets.
Job Overview
We're seeking an entry-level Customer Support Specialist to join our Customer Success team in Marbella. This role focuses on supporting our growing base of individual customers and small businesses. If you're passionate about customer service, eager to learn, and ready to start your career in a dynamic environment, this is the perfect opportunity for you.
Responsibilities
- Customer Champion: Assist new and existing customers with their inquiries and issues, ensuring a seamless experience.
- Onboarding Guru: Conduct engaging onboarding sessions to help new customers kick-start their journey with our products.
- Product Expert: Develop an in-depth understanding of our products and services, becoming the go-to resource for our customers.
- Multitasking Pro: Excel in a fast-paced environment by efficiently prioritizing tasks, solving problems, and multitasking.
- Tech Support: Provide basic technical support and troubleshooting, turning challenges into solutions.
- Record Keeper: Document and track customer interactions and solutions meticulously.
Requirements
- Communication Whiz: Exceptional communication and customer service skills.
- Problem Solver: Strong ability to investigate and resolve customer issues creatively.
- Tech Enthusiast: Basic knowledge of technical tools and a keen willingness to learn.
- Team Player: Collaborative spirit with a proactive attitude.
- Educational Background: Associate degree or equivalent is required.
- Desirable: Previous experience in customer service, interest in technology or data analytics.
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