Front Desk Associate

hace 3 semanas

Barcelona, Barcelona, España Ibis A tiempo completo

Job Summary

We are seeking a highly skilled and enthusiastic Front Desk Associate to join our team at Ibis Barcelona Aeropuerto Viladecans. As a key member of our hospitality team, you will be responsible for providing exceptional customer service and ensuring a warm and welcoming experience for our guests.

Key Responsibilities:

  • Ensure a personalized and warm welcome to all guests, prioritizing their well-being and satisfaction.
  • Act as a liaison between guests and various hotel departments, responding to their requests and needs.
  • Provide accurate and timely information to guests regarding hotel services, amenities, and local attractions.
  • Maintain a clean and organized front desk area, ensuring a professional and efficient check-in and check-out process.
  • Collaborate with colleagues to achieve exceptional customer satisfaction and loyalty.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Strong problem-solving and conflict resolution skills.
  • Basic knowledge of hotel operations and services.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

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