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Front Desk Associate
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at AccorHotel. As a Front Desk Associate, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a seamless experience for all visitors.
Key Responsibilities
- Guest Services
- Welcome and check-in guests, ensuring a warm and personalized welcome.
- Assign rooms and provide guests with information about hotel amenities and services.
- Respond to guest inquiries and resolve any issues in a timely and professional manner.
- Front Desk Operations
- Manage front desk operations, including check-in, check-out, and room assignments.
- Process payments and handle cash transactions.
- Maintain accurate records of guest stays and transactions.
- Team Collaboration
- Work closely with housekeeping, food and beverage, and other departments to ensure seamless service delivery.
- Communicate effectively with colleagues to resolve guest issues and ensure a smooth operation.
- Continuous Improvement
- Contribute to the development of new ideas and initiatives to improve guest satisfaction and hotel operations.
- Participate in training and development programs to enhance skills and knowledge.
Requirements
- Language Skills
- Fluent in English and Spanish.
- Any other languages, such as French, are a plus.
- Education and Experience
- High school diploma or equivalent required.
- Previous experience in customer service or a related field is an asset.
- Personal Qualities
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask.
- Strong problem-solving and conflict resolution skills.
What We Offer
- Opportunity to work for a leading international hotel chain.
- Competitive salary and benefits package.
- Opportunities for career growth and development.
- AccorHotel discounts card.