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Front Desk Associate
hace 2 meses
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Ibis Barcelona Aeropuerto Viladecans. As a key member of our hotel staff, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities:
- Guest Welcome and Check-in/Check-out: Greet guests upon arrival, check them in and out, and ensure a smooth and efficient process.
- Room Assignments and Key Management: Assign rooms to guests, manage key cards, and maintain accurate records.
- Guest Services: Provide information about hotel amenities, services, and local attractions, and respond to guest inquiries and requests.
- Revenue Management: Process payments, manage cash handling, and maintain accurate financial records.
- Team Collaboration: Work closely with housekeeping, food and beverage, and other departments to ensure seamless service delivery.
Requirements:
- Fluent in English and Spanish
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic knowledge of hotel operations and revenue management
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and development
- Collaborative and dynamic work environment
Accor is an inclusive company that values diversity and promotes equal opportunities for all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
