High-End F&B Operations Director
hace 2 semanas
The Mandarin Oriental Hotel Group Limited is a renowned hospitality company with a portfolio of prestigious hotels and resorts worldwide. With its flagship property, the Mandarin Oriental Ritz, Madrid, set to become the city's most luxurious hotel, the Group continues to elevate the guest experience.
Job Title: High-End F&B Operations Director
Role Overview
As a seasoned professional in high-volume restaurant management, you will lead the Palm Court Management Team to achieve exceptional departmental goals and guest satisfaction. Your leadership skills will be instrumental in directing outlet colleagues, handling complaints, and driving operational efficiency. Key Responsibilities Include:
- Directing the Palm Court Management Team to achieve departmental goals and total guest satisfaction.
- Providing leadership, direction, and support to all outlet colleagues at any time, particularly during operation hours.
- Handling complaints and taking immediate action for rectification.
- Continuously monitoring key performance metrics, identifying areas for improvement, and proposing effective solutions to optimize operational efficiency.
- Managing financial resources, contributing to budget planning, monitoring costs, and ensuring responsible financial management.
- Conducting monthly departmental meetings.
- Observing competition, current market trends, prices, and other new ideas.
- Ensuring reservations are well-managed within the outlet and seating capacities are effectively maximized.
- Ensuring the highest quality standards are met for service, cleanliness, and profitability.
Requirements
- Degree or higher national diploma in hospitality/hotel/business management preferred.
- Experience as manager in a high-volume restaurant with the highest levels of service preferred.
- Excellent leadership and personnel management skills.
- Able to understand guest needs and deliver superior customer service.
- Good planning, recruitment, and interviewing skills for new colleagues.
- Good financial acumen.
- High computer skills including MS Office preferred.
- Able to communicate effectively with different individuals.
- Excellent attention to detail and guest service attitude.
- Service-oriented team player with excellent interpersonal skills.
- Good command of Spanish and English; knowledge of other languages required.
Salary Range: 120,000 - 150,000 euros per annum, depending on experience.
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