F&B Operations Director

hace 3 días


Madrid, Madrid, España Hotel Mandarin Oriental Ritz, Madrid A tiempo completo

**About the Company**

The Hotel Mandarin Oriental Ritz, Madrid is a prestigious hotel and resort operator with 41 hotels in 25 countries.

Mandarin Oriental Ritz, Madrid Overview

A stunning hotel restored to its former glory, featuring 100 rooms and 53 suites, five restaurants, and exceptional leisure and wellness facilities.

**Job Title:** F&B Operations Director - Palm Court

**Estimated Salary:** €60,000 per annum (dependent on experience)

**Job Description:*

We are seeking an experienced F&B Operations Director to lead our Palm Court team and achieve departmental goals and total guest satisfaction.

The successful candidate will provide leadership, direction, and support to all outlet colleagues, handle complaints, and continuously monitor key performance metrics.

Key Responsibilities:

  • Direct Palm Court Management Team to achieve departmental goals and total guest satisfaction.
  • Provide leadership, direction, and support to all outlet colleagues at any time, particularly during operation hours.
  • Handle complaints and take immediate action for rectification.
  • Continuously monitor key performance metrics, identify areas for improvement, and propose effective solutions to optimize operational efficiency.
  • Manage financial resources, contribute to budget planning, monitor costs, and ensure responsible financial management.
  • Conduct monthly departmental meetings.
  • Observe the competition, current market, and international trends, prices with the market, and other new ideas.
  • Ensure that reservations are managed well within the outlet and seating capacities are effectively maximized.
  • Ensure that the highest quality of standards is met for service, cleanliness, and profitability.

**Requirements:**

  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
  • Experience as a Manager in a high-volume restaurant with the highest levels of service is preferred.
  • Excellent leadership and personnel management skills.
  • Ability to understand guest needs and deliver superior customer service.
  • Good planning, recruitment, and interviewing skills for new colleagues.
  • Good financial acumen.
  • High computer skills including MS Office are preferred.
  • Ability to understand effective communication approaches with different individuals.
  • Excellent attention to detail and guest service attitude.
  • Service-oriented team player with excellent interpersonal skills.
  • Good command of Spanish & English; knowledge of other languages is required.


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