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Barcelona, Barcelona, España Amazon A tiempo completoAccount Health Support Specialist Job SummaryWe are seeking a highly skilled and motivated Account Health Support Specialist to join our team at Amazon. As an Account Health Support Specialist, you will play a critical role in ensuring the health and compliance of Amazon's selling partners.Key Responsibilities:Provide exceptional customer service to Amazon's...
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Amazon Account Health Specialist
hace 2 meses
About Us
Retalent Agency is a leading e-commerce company in the cosmetics industry, with a strong focus on precision, teamwork, and delivering quality products quickly and efficiently. We've experienced rapid growth, doubling our revenue year after year, and we're committed to lifelong learning.
Why You'll Love Working with Us
- Global Team: Collaborate with a diverse, dynamic, and collaborative team spread across the globe.
- Rapid Growth: Be part of a company that's experiencing significant expansion and growth opportunities.
- Culture of Success: We believe in efficiency, initiative, and teamwork, and we're committed to ongoing professional development.
About the Role
We're seeking an experienced Account Health Specialist to join our team and ensure our e-commerce platforms stay in top shape. As an Account Health Specialist, you'll be responsible for:
- Daily Monitoring: Closely monitoring key account health indicators to identify potential issues.
- Issue Resolution: Resolving account health issues, such as customer complaints, product suspensions, and warnings.
- Proactive Problem-Solving: Identifying potential issues before they escalate and taking corrective actions.
- Compliance Guru: Ensuring our seller accounts comply with e-commerce platforms' policies and regulations.
- Policy Updates: Staying up-to-date with policy changes from e-commerce platforms, regulatory bodies, and industry associations.
- Communication Lead: Serving as the primary point of contact between our company and e-commerce platforms, as well as external specialists on account health matters.
- Performance Analysis: Analyzing account performance metrics and updating reports and dashboards to track health over time.
- Listing Audits: Regularly auditing listings to ensure compliance with marketplace standards.
- Documentation: Maintaining thorough records of all account health issues and resolutions.
Requirements
- Language Skills: English B2-C1 level is a must; Spanish B1-C1 is a plus.
- Tech Savvy: Intermediate Excel skills (Google Sheets experience is even better).
- Experience: Previous experience in Compliance or Quality Assurance, especially in a fast-paced supply chain.
- E-commerce Expertise: Experience managing seller accounts on e-commerce platforms with a focus on performance optimization and risk mitigation.
- Detail-Oriented: Exceptional attention to detail and strong organizational skills.
- Motivated: Results-driven and motivated by seeing tangible results.
- Adaptability: Ready to handle routine work with efficiency and a positive attitude.
Benefits
- Flexible Hours: Work when you're at your best with our flexible working schedule.
- Competitive Pay: Earn a monthly salary of $1300 - $1600 USD.
- Stability: Full-time permanent contract with paid vacation (22 working days + 14 bank holidays).
- Young & Friendly Team: Join a vibrant team that's all about collaboration and growth.
- Private Health Care: Your health is our concern.
- Remote Work: Work from anywhere that inspires you.
