Technical Software Support Expert for Global Applications
hace 3 semanas
Company Overview:
We are a dynamic organization operating in multiple regions, including the Nordics, Benelux, DACH, and South-East Asia. Our company employs over 250 people and generates annual revenue exceeding 30 million euros.
Job Description:
We are seeking an experienced Technical Software Support Expert to strengthen our team in Helsinki. As a key member of our software development team, you will play a crucial role in ensuring optimal performance and services of our software applications for internal colleagues and external customers.
Estimated Salary:$60,000 - $80,000 per annum (dependent on experience)
Key Responsibilities:
As a Technical Software Support Expert, you will be responsible for providing prompt, professional support to internal and external users, diagnosing and resolving software issues. You will also escalate unresolved issues to the appropriate development teams, ensuring detailed information and documentation is provided. Additionally, you will collaborate with development teams on issue resolution and communicate resolutions and updates to users.
Required Skills and Qualifications:
To be successful in this role, you should have experience in software application support or a similar technical support role. Strong problem-solving skills with the ability to troubleshoot and diagnose software-related issues are essential. Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users, are also required. Furthermore, strong experience with relational databases (MySQL, MariaDB) and familiarity with support ticketing systems and incident management tools (Zendesk, ServiceNow, Jira, etc.) are highly appreciated. Knowledge of SQL and experience in querying databases for troubleshooting purposes are also beneficial. The ability to manage multiple priorities in a dynamic environment and a collaborative mindset with a passion for sharing knowledge and working in diverse teams are essential qualities for this role.
About Our Software Development Team:
We currently have 25 members, with designers and many developers and testers from outsourced partners from different locations worldwide. Although efficient, our growing business demands increased delivery capacity.
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