Technical Support Solutions Expert
hace 3 días
About Us
SAS Institute Inc. is a leader in data and AI, inspiring customers worldwide to transform data into intelligence.
We're a debt-free multi-billion-dollar organization on our path to IPO-readiness, offering a dynamic, fulfilling career with flexibility and world-class employee experience.
Job Description
You'll be part of our Technical Support team, collaborating with top minds and mentored by passionate experts. An intensive 12-month technical training program prepares you for the Global Technical Support Division, covering core SAS technology areas with rotations across teams.
You'll learn to support complex computing and analytic needs of our customers, receiving guidance, coaching, and expert feedback. Professional SAS certifications are also available.
Key Responsibilities
- Provide support, troubleshooting, prioritizing, diagnosing, and managing customer-reported problems
- Evaluate, set, and manage internal and external expectations, including escalation activities and communications
- Communicate with customers via phone, email, and Microsoft Teams while troubleshooting issues
- Use knowledge of complex interactions between multiple SAS system components and third-party products to diagnose and resolve software problems
Required Qualifications
- Bachelor's degree or equivalent combination of education, training, and relevant experience
- Fluent in English
- Academic or work experience with computer programming or demonstrated aptitude for picking up new technologies
- Up to 5 years of experience
Preferred Qualifications
- Experience with SAS Software
- Knowledge in Cloud Platforms and Services
- Understanding of Kubernetes for container orchestration and management
Benefits
- Diverse and Inclusive Work Environment
- Equal Opportunity/Affirmative Action Employer
Salary
$70,000 - $90,000 per year, depending on location and experience.
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