Global Technical Solutions Expert for Industrial Microbiology

hace 3 semanas


Madrid, Madrid, España Biomerieux A tiempo completo

A leader in the field of in vitro diagnostics, bioMérieux provides diagnostic solutions for 60 years, catering to clinical and industrial applications. Our mission is to improve product safety and quality for the agri-food, pharmaceutical, and cosmetic industries through microbiology control solutions.

Job Overview

We are seeking a highly skilled professional to join our team as a Field Application Specialist for Industry products in Iberia. As part of our global company, you will provide technical support, customer training, troubleshooting, and consultation to internal and external customers for the implementation and maintenance of our solutions.

Key Responsibilities:
  • Coordinate and provide ongoing technical support for bioMérieux systems and reagents, including pre-installation, installation, configurations, connections, training on customer sites, and troubleshooting.
  • Ensure consistent follow-up of installed bases to guarantee customer satisfaction and meet key performance indicators.
  • Participate in initiatives that promote value-added products and services, develop customer relationships, and achieve customer loyalty, retention, renewal, and positive referrals.
  • Identify internal and external customer training needs, develop documentation, and implement plans for successful execution based on established timelines.
  • Maintain quality, legal, and ethical standards as well as company policies.
Requirements

To succeed in this role, you will need:

  • Bachelor's Degree in a technical or life science field (or equivalent experience).
  • Familiarity with Food Microbiology and experience working in a food environment.
  • Knowledge of food business quality standards and regulations.
  • Excellent interpersonal and communication skills, both written and oral.
  • Customer- and business-oriented approach.
  • Ability to manage problems efficiently.
  • Teamwork and autonomy to work independently.
  • Software skills.
  • English fluency required; Portuguese language a plus.
Location and Travel

This role is based preferably in Madrid, Spain, with the opportunity to travel throughout the Iberian Peninsula and abroad for training or specific projects (approximately 40%).

What We Offer

We welcome applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression, or any unlawful criterion under applicable law.



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