Aerospace and Defense Customer Program Manager

hace 4 semanas

Valencia, Valencia, España Celestica A tiempo completo

Job Summary

Celestica is seeking a skilled Customer Program Management Advisor to manage customer accounts for the Aerospace and Defense (A&D) segment. The successful candidate will act as the interface between the customer and the company, ensuring timely product deliveries and project/program schedules are met.

Key Responsibilities

  • Manage customer account profitability, forecasting, and planning to ensure efficient execution of strategies.
  • Participate in pricing and bid preparation, and develop and manage contract terms.
  • Monitor customer satisfaction through regular surveys, self-assessments, and complaint management.
  • Communicate frequently with customers to ensure satisfaction with the company and products.
  • Coordinate program tracking meetings with customers and internal account team members to ensure ongoing communication and progress reporting.
  • Resolve customer issues and complaints, and monitor the impact on inventory of order changes.
  • Provide performance reporting and analysis for Operations Reviews and Customer Performance Reviews.

Requirements

  • 5+ years of experience in Aerospace and Defense (A&D)
  • At least 6+ years of working experience in a manufacturing environment/industry
  • In-depth knowledge of Project Management methodology and tools
  • Excellent customer contact, negotiation, and problem resolution skills
  • Good presentation skills
  • Ability to manage multiple projects to a successful end while working under tight deadlines
  • Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers

Language Skills

Very good command of written and spoken Spanish, English, and German

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