Customer Program Management Specialist
hace 1 mes
Job Title: Customer Program Management Specialist
Job Summary:
Celestica International Inc. is seeking a skilled Customer Program Management Specialist to manage site customer accounts for the Healthtech segment. The successful candidate will act as the interface between the customer and the company, ensuring timely product deliveries and project/program schedules are met.
Key Responsibilities:
- Work with the customer account team to ensure day-to-day activities are completed on time and projects/programs are on schedule.
- Manage customer account profitability, forecasting, planning, and monitoring efficiency and execution of strategies.
- Participate in pricing/bid preparation and develop and manage contract terms.
- Monitor customer satisfaction and communicate frequently with customers to ensure satisfaction with the company and products.
- Coordinate and host regular program tracking meetings with the customer and internal account team members.
- Resolve customer issues and complaints, and monitor the impact on inventory of order changes.
- Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.
- Work with cost engineering, finance, and SCM staff to coordinate efforts to analyze costs and price variances.
- Create and coordinate New Product Introduction schedules and project plans.
Requirements:
- In-depth knowledge of the Health Tech sector.
- In-depth knowledge of the manufacturing process, schedules, and scheduling requirements, and SCM.
- In-depth knowledge of product pricing, contracts, and contract negotiations.
About Celestica International Inc.:
Celestica is a global leader in electronic manufacturing services, delivering advanced design, engineering, and manufacturing expertise to multiple global customers. Our customer portfolio includes leaders in the healthtech, aerospace, and defense, and industrial markets.
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